Refund policy

Refund & Return Policy

At LAIBAZ, customer satisfaction is our priority. We want you to love every purchase. If something isn't right, we're here to help.

1. Return & Exchange Eligibility

Returns or exchanges can be requested within 7 days of receiving your order.
Items must be unused, unwashed, unworn, and in their original condition with all tags and packaging intact.
Items showing signs of wear, damage, washing, or alteration will not be accepted.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order details and clear pictures of the item. We will review the issue and arrange an appropriate resolution.

3. Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return or exchange:

Items that have been worn, washed, or altered.
Items purchased during special sales or clearance promotions.
Items returned without their original tags or packaging.

4. Refund Policy

Once your return is received and inspected, we will notify you about its approval or rejection.

Approved refunds will be processed through the agreed refund method. Processing time may vary depending on the payment method.

5. Return Shipping

Customers are responsible for return shipping costs in cases of personal preference, size selection, or change of mind. If the item received is damaged or incorrect due to our error, LAIBAZ will cover the return shipping cost.